Making
It Simple
Throughout industry today, many problems are
caused by the complexity of how we do things
and how difficult we make it for our customers
and our people. Yet paradoxically as a company,
we are constantly striving to make it simpler.
The ability of our organisation whether we employ
3 or 3000 to make it simple and effective and
at the same time prosperous, depends on several
factors:
clarity in the organisation and in what we are
asked to do
agreed objectives
efficient processes
elimination of waste and wasteful activity
generating and nurturing a breakthrough mentality
Methodology
Practically,
this is what we are dealing with:
If
we can rationalise this chain of events, eliminate
non value add activities, unwarranted checking
activities and failure activities then we are
on the way to smoother more efficient processes
and hence making us easier and better to do business
with.
Making
it simpler helps in:
cost reduction
productivity improvement
elimination of non - value added activities
the customer feeling a difference in how you provide
him with products and service
Work
carried out with our clients where the key objective
has been to simplify the business has generated
a variety of approaches including:
developing
and implementing simple techniques to improve
the
relationships between departments to a fully integrated
customer service strategy where the determining
factor was "we must be the easiest company
to do business with” to a company-wide simplification
initiative
There
is no recipe book or one model which can be followed
when simplifying operations, each situation is
different - however the principles we described
earlier are the keys to making simplification
happen successfully.
See case studies:
BUPA
MAN
B & W Ltd
BASF
